FAQ: Rabbit Hole Collection By NovelTea Tins
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I add an extra tin to my pledge?

Yes! You can add $32 to any order per extra tin. This includes FREE US shipping. Remember to include international shipping if necessary.

Last updated: September 17, 2017 01:28

How large are the tins?

All new tins are 8.3 x 6.2 x 1.8 inches

The original collection tins are 9.4 x 6.3 x 2.4 inches. (Don QuixoTea, The Picture of Earl Grey 1st ed, and War and Peach.)

Last updated: November 30, 2017 21:23

What if my tin arrives dented?

We guarantee the quali-tea of our tins; if you receive a dented tin we'll replace it with a new tin, free of charge.

Last updated: November 30, 2017 21:24

How much tea is in each tin?

Thanks to the unlocking of our stretch goal there will be 2 oz of tea in each tin. Loose leaf or bagged (TBD).

The Original Collection tins (Don QuixoTea, War and Peach, The Picture of Earl Grey 1st ed) come with 3 oz of loose leaf tea each.

Last updated: November 30, 2017 21:23

When will my tins arrive?

We're on schedule for delivery in march, 2018 for all items.

Last updated: December 03, 2017 11:41

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: March 2018

Manufacturing is on schedule and we expect to ship in March 2018.

Last Updated At: 11/30/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://novelteas-rabbit-hole.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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